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Bob
HEALTHCARE PROJECT MANAGER
Location: Provo, UT
Salary Range: 50-60,000
Description:
This position is responsible for providing account and project management for the implementation of Career Step corporate training programs in client organizations. This includes establishing a relationship with the client organization’s project management team, developing and implementing a comprehensive training plan, evaluating results and recommending changes to the plan.
Duties:
• Based on sales contract, develop a training plan that includes learner benchmarking assessments, a training program implementation timeline with milestones, and post training learner assessments. Implement training plan by coordinating learner enrollment, monitoring learner progress, and ensuring successful completion of the program.
• Communicate with client project management team and Career Step staff to identify and resolve content or technical concerns,
• Suggest program and reporting improvements based on client needs.
• Maintain customer information in the Career Step customer relationship management system.
• Maintain accurate project information in the Career Step project management information system.
• Coordinate with Career Step partners who provide curriculum and project management support regarding client accounts, curriculum, assessments, and project management.
• Create, review, and distribute client reports, including progress reports status reports, and other reports as necessary.
Qualifications:
The ideal candidate will:
• Possess healthcare industry direct patient care or revenue cycle experience.
• Possess four years’ project or client management experience in healthcare, education or technology.
• Be highly organized, pay great attention to detail, and possess experience in managing a wide range of administrative tasks.
• Possess the ability to work with professionals in a clear and consistent manner in a fast paced environment, sometimes under pressure, while remaining positive, flexible, proactive, resourceful and efficient.
• Be proficient in Microsoft Office including Word, Excel and Outlook
• Be proficient with Microsoft Project or another project management information system.
• Possess a bachelor’s degree with four years account/project management experience.
INSIDE SALES REPRESENTATIVE/ ENROLLMENT ADVISER POSITION
Location: Provo, UT
Salary Range: Competitive Base plus commission
Description:
We are currently looking for professional, self-motivated, and experienced sales representatives seeking to further their careers as Enrollment Advisers (Inside Sales). As a sales representative of Career Step, you will offer career-focused training programs to individuals looking to find stable healthcare, administrative, or technical career opportunities. This full-time position is primarily focused on assisting prospective students through the decision making and application process via inbound and outbound calls, live chat, and emails
*This position does not involve cold calling.
Inside Sales Representative Responsibilities:• Effectively manage a sales pipeline and maintain a high enrollment rate
• Sales Representative will contact warm leads by phone to explain the career opportunities provided by the school
• Advise prospective students on selection of courses based on their individual education and vocational objectives
• Compile registration information and accept tuition payments
• Sales Representative will use a CRM (salesforce.com) to manage a pipeline of potential students
• Meet or exceed monthly enrollment/sales targets
• Produce regular activity and sales forecast reports
Inside Sales Representative Qualifications:
Bachelor’s degree or equivalent from four-year college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience. Proficient computer skills.
INSTRUCTIONAL DESIGNER
Location: Provo, UT
Salary Range: 45,000-65,000/year
Description:
The ideal candidate has demonstrable knowledge of the ADDIE model in producing effective and engaging learning experiences. A crucial candidate attribute is the ability to work hard and work independently, taking ownership of tasks and taking the initiative to find ways to contribute on our team without waiting to be told exactly what to do.
Experience in instruction, written communication, and meeting strict deadlines will be excellent preparation for this position.
Duties:
• Assist in the development of curricula, learning experiences, and related materials, criteria, and QA testing.
• Work with subject matter experts, project managers, and other developers to create engaging vocational training programs.
• Function at a high level individually and with a creative team to meet strict deadlines.
• Create interactive learning activities to enhance text-based instruction.
Qualifications:
To perform the job successfully, the individual should:
• Demonstrate an ability to grasp the big picture of program development while at the same time be able to understand crucial steps in the process.
• Experience with LMS software is a plus.
• Experience with e-learning development tools such as Captivate, Articulate, and Lectora.
• Excellent writing skills, with a very good eye for detail.
• Some experience with HTML and/or other coding languages is a plus.
• A professional, can-do attitude.
PROJECT MANAGER
Location: Provo, UT
Salary Range: $50,000-60,000
Description:
This position is responsible for providing account and project management for the implementation of Career Step corporate training programs in client organizations. This includes establishing a relationship with the client organization’s project management team, developing and implementing a comprehensive training plan, evaluating results and recommending changes to the plan.
Duties:
• Based on sales contract, develop a training plan that includes learner bench-marking assessments, a training program implementation timeline with milestones, and post training learner assessments. Implement training plan by coordinating learner enrollment, monitoring learner progress, and ensuring successful completion of the program.
• Communicate with client project management team and Career Step staff to identify and resolve content or technical concerns,
• Suggest program and reporting improvements based on client needs.
• Maintain customer information in the Career Step customer relationship management system.
• Maintain accurate project information in the Career Step project management information system.
• Coordinate with Career Step partners who provide curriculum and project management support regarding client accounts, curriculum, assessments, and project management.
• Create, review, and distribute client reports, including progress reports status reports, and other reports as necessary.
Qualifications:
The ideal candidate will:
• Possess four years’ project or client management experience in healthcare, education or technology.
• Be highly organized, pay great attention to detail, and possess experience in managing a wide range of administrative tasks.
• Possess the ability to work with professionals in a clear and consistent manner in a fast paced environment, sometimes under pressure, while remaining positive, flexible, proactive, resourceful and efficient.
• Be proficient in Microsoft Office including Word, Excel and Outlook
• Be proficient with Microsoft Project or another project management information system.
• Possess a bachelor’s degree with four years account/project management experience.
REGIONAL ACCOUNT EXECUTIVE—ACADEMIC PARTNERSHIPS
Location: Provo, UT
Salary Range: 50-65,000
Exempt/Non-Exempt:
Description:
This position is established to drive revenue growth among current and prospective partners within the college and university community. Its primary functions include recognizing priority partners with the highest revenue growth potential, securing contracts for service, and providing ongoing client support to sustain and grow the relationship. The position is also responsible for a variety of administrative tasks that accomplish sales and support objectives.
Duties:
Sales and Marketing Activities:• Identify and qualify prospective partners with high revenue potential.
• Develop relationships with deans, directors, department managers and other decision makers to secure their commitment to offer Career Step programs to their institutional service base.
• Manage co-branded partnerships with colleges and universities that utilize Career Step programs.
• Seek out opportunities to add courses, funding sources, and marketing solutions for each partner.
• Ensure the relationships with these organizations grow in revenue and enrollment.
Operations:• Create client interface websites.
• Provide administrative support to partners including answering enrollment and program questions, addressing student issues, and providing general client service and assistance.
• With the Career Step marketing department, create an annual marketing plan for each partner, implement the plan, and monitor the plan’s success.
• With Marketing, create ads for client organizations to promote Career Step programs.
• Develop and conduct marketing campaigns for partner universities and colleges.
• Schedule, organize and conduct events including information sessions and open houses for partner’s prospective students to enhance participation in Career Step programs.
• Coordinate with other Career Step departments to ensure the highest quality client support for academic partners.
Qualifications:
• Bachelors degree in business or liberal arts.
• 3 years business to business sales experience, including business development, account management, sales strategy, and client support.
• Must be able to communicate effectively by email and in academic settings with current and prospective clients and their students.
• Sales experience in an academic environment.
• Ability to create and maintain a sales pipeline.
• Ability to meet client and Career Step deadlines.
• Must have capacity to maintain positive relationships within a stressful work environment.
• Must be willing to travel 50% of the time.
SKILLS ASSESSMENT ADMINISTRATOR
Location: Provo, UT
Salary Range: $12-14/hour
Description:
This position will utilize Student Support processes and resources to provide high quality support services to students and graduates from enrollment through graduation. This includes all aspects of final exam administration and process for all programs, making proactive student outreach calls according to schedule and interacting with students and graduates in a supportive way while enforcing Career Step policies.
Duties:
• Interact with students and graduates to address concerns, direct the student to resources, and provide information regarding final exam procedures and protocol via phone, email, forum, chat, and other social media.
• Take and return daily student phone calls regarding final exam and outreach responses.
• Respond to voicemail within a one-hour timeframe.
• Respond to email and portal questions within a 48-hour timeframe.
• Monitor forum and social media daily; reply to assessment-related questions. Moderate chats as needed.
• Maintain and update final exam results emails and other final exam correspondence as needed; create additional correspondence and tools when necessary.
• Document student-staff interactions in the Student Services database.
• Manage exam flow and scheduling of all exams and due dates to facilitate grading.
• Ensure scores are sent within appropriate time period.
• Manage Action Plan scheduling and implementation.
• Pull reports to create call lists for student outreach calls in all programs.
• Make all scheduled calls for Career Step programs.
• Maintain and update call scripts as needed.
• Send time-sensitive emails (14-day no login, etc.).
• Provide overflow coverage for other Student Support positions as needed.
• Create and pull reports from the database as needed.
• Send Facebook invitations for instructor pages each week.
Qualifications:
The ideal candidate will possess:
• A high school diploma or equivalent
• Previous experience in client/customer services;
• Strong communication skills
A Career Step Certificate of Graduation in any program.
• General medical industry experience or bachelor’s degree in applicable field.
SOFTWARE ENGINEER
Location: Provo, UT
Salary Range: $60-80,000
Description:
Looking for a highly motivated software engineer that can architect, design and implement new components for a LAMP based application. The position will be responsible for building new components or enhance existing functionality. Will also be responsible for maintaining existing applications.
Duties:
• Design, implement and test features of web applications specifically for customers within the online training industry.
• Collaborate with other team members to troubleshoot issues, identify solutions and implement fixes.
• Research and evaluate alternative solutions and makes recommendations.
• Understand and incorporates industry standards and best practices into design solutions.
• Consult with various departments to determine business requirements and customer needs.
• Analyze business requirements and customer needs to determine feasibility of design within cost constraints.
• Coordinate with quality assurance to ensure features meet customer expectations.
Qualifications:
• M.S/B.S, CS/EE or equivalent
• 3+ years experience developing large scale LAMP applications.
• Experience working with Javascript, JSON and JQuery
• Experience working with HTML5, CSS, AJAX and XML
• Understanding of object-oriented concepts and patterns.
• Experience working with relational databases including SQL.
• Experience working with Apache.
• Experience creating RESTful web services.
• Strong written and verbal communication.
• Excellent work ethic.
VP OF FINANCE & ACCOUNTING
Location: Provo, UT
Description:
The VICE PRESIDENT, FINANCE & ACCOUNTING is responsible for directing the fiscal functions of the company. The ideal candidate would have a balanced view of both accounting and finance, experience working closely with auditors and executive leadership, and a career path leading towards a CFO position. The position will own the budgeting and forecasting functions, in addition to general accounting, financial reporting, audit and tax responsibilities. This position reports to the COO with functional responsibility to the CEO and Board of Directors.
Duties:
• Establishes and directs the fiscal policy of the organization and recommends changes as necessary.
• Provides crucial input to the development of the organization’s strategy, plans and programs.
• Provides financial guidance to the board and executive/management team.
• Works closely with division and departmental leaders to help drive financial agility.
• Utilizes financial analytics to create predictive models and applications dealing with business cycles, internal and external factors that impact business, potential mergers and acquisitions, workforce utilization, etc.
• Applies modeling principles in forecasting/budgeting processes.
• Establishes budgeting process and coordinates that process.
• Oversees regulatory compliance in all areas related to the financial and accounting functions.
• Collects, analyzes and reports financial data to management and the board of directors.
• Oversees preparation of interim financial reports and annual audit.
• Makes recommendations regarding strategic alliances with vendors, customers, and financial institutions to create efficiencies, opportunities or competitive advantage.
• Evaluates and advises on the impact of long range planning, introduction of new programs/strategies and regulatory interaction.
• Directs the activities of finance and accounting personnel, including hiring and developing staff.
Qualifications:
• Masters of Business Administration with 15 years experience.
• CPA certification.
• Experience with NetSuite, Salesforce and ADP.
• Financial modeling and analysis expertise.
• Familiarity with GAAP principles and policies and how they impact financial statements.
• Ability to function in a fluid environment where basic financial assumptions are constantly evolving.
• Demonstrated leadership, people management and organizational skills.
• Understanding of private equity ownership.
• Mergers and acquisitions experience a plus.
About Career Step:
Career Step is a leading online education company focused on training students to succeed in careers in the healthcare, administrative, and IT industries. Our culture focuses on accountability, communication, mutual respect, and personal best. Career Step has a knowledgeable executive team and has trained more than 70,000 students in all 50 states. Additionally, we maintain partnerships with over 150 colleges and universities nationwide and have placed graduates with 700+ companies.
Our Benefits:
• 401k with 4% employer match on up to 5% of salary with 100% vesting.
• United Health Care medical coverage with generous employer Health Savings Account contribution.
• Dental, short-term disability, long-term disability, AD&D, tuition reimbursement, and vacation/PTO.
